All orders are carefully prepared within 3-4 business days before they are shipped. During high-volume periods or holidays, expect processing times within 6-7 business days.
If we need to confirm any order details, we’ll contact you via email or phone. Delays may occur if we don’t receive a response.
| Shipping Option | Cost | Estimated Delivery Time |
|---|---|---|
| Australia Standard | $9.95 AUD | 3-5 business days |
| Australia Express (Order before 2 pm) | $16.12 AUD | 1-2 business days* |
| International Standard (New Zealand) | $16.45 AUD | 4-11 business days |
| International Standard (USA, Canada) | $28.90 AUD | 10-20 business days |
*Applies to orders placed before 12pm and is subject to courier conditions.
Yes. Once your order has been dispatched, tracking details will be emailed to you so you can monitor delivery progress. Tracking is included with all shipping options unless specified by the customer.
Once your parcel has been collected by the courier, responsibility transfers to you and the courier service. We are not responsible for parcels that are lost, delayed, or damaged in transit once tracking confirms pickup or delivery.
If a delivery can’t be completed (e.g. No one is home or the location is inaccessible), the driver will leave a collection card with instructions and you’ll typically receive an email notification if an email address is provided.
Your parcel will then be taken to a secure local collection point, usually a partnering newsagency or convenience store. You usually have five business days to pick it up.
If it’s not collected in time, the parcel will be returned to the sender. You can also arrange a redelivery using the information on your collection card or the tracking page — typically one redelivery attempt is allowed.
If your parcel is returned and requires a redelivery, this may incur an additional postage fee.
Yes, we offer International Standard shipping to New Zealand only. For customers based in USA, please contact info@
Delivery times vary by destination and are estimates only. Delays caused by customs clearance, weather, or courier disruptions are outside of our control.
All applicable duties and tariffs for USA orders are calculated at checkout and included in the shipping cost. There are no additional fees required upon delivery.
For destinations outside the USA, prices do not include customs duties, import taxes, or brokerage fees. We recommend checking with your local customs authority if unsure.
These charges:
If duties or taxes are unpaid or refused, customs authorities may hold, return, or dispose of the shipment.
If the parcel is returned to us:
Returns are accepted for:
Please contact us within 5 days of delivery with your order number and photos to allow us to smoothly process a refund.
Returns are not accepted for:
Please review the items carefully before purchasing.
Return shipping for approved faulty items will be reimbursed up to standard postal rates. We do not accept returns due to change of mind.
Unfortunately, exchanges are not provided due to the small scale of this brand. Please ensure your product order is correct before proceeding to the checkout.
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